Frequently Asked Questions
Ordering and Shipping
How long does shipping take?
Canvas prints and art prints are produced on demand and typically ship within 3-7 business days. Delivery times vary by location: Europe (5-10 business days), North America (7-14 business days), rest of world (10-21 business days). Original paintings ship within 2-3 business days from Málaga, Spain, with tracked international shipping.
Do you ship worldwide?
Yes, we ship to most countries worldwide. Canvas prints and art prints are fulfilled through our global print network, meaning they're often produced closer to your location for faster delivery. Original paintings ship directly from our studio in Málaga, Spain.
How are paintings packaged?
Original paintings are carefully wrapped in acid-free paper, padded with protective foam, and shipped in custom-sized sturdy boxes. Canvas prints ship in reinforced tubes or flat boxes depending on size. Every order is packaged to ensure your artwork arrives in perfect condition.
What if my order arrives damaged?
In the unlikely event that your artwork arrives damaged, please contact us within 48 hours with photos of the damage. We'll arrange a replacement or full refund at no extra cost. Visit our shipping and returns page for full details.
Products
What's the difference between a canvas print and an original painting?
An original painting is a one-of-a-kind work created by hand using acrylic paint on canvas. A canvas print is a high-quality digital reproduction printed on museum-grade canvas. Originals have unique texture and brushwork; prints offer the same image at a more accessible price point. Read our detailed comparison guide for more information.
What sizes are available?
Canvas prints are available in multiple sizes, typically ranging from 20×30 cm to 100×150 cm, depending on the artwork's proportions. Original paintings come in their painted size, which varies per piece. Size details are listed on each product page.
Are canvas prints framed?
Canvas prints come gallery-wrapped on a wooden stretcher frame, ready to hang. The image wraps around the edges for a clean, modern look that doesn't require additional framing.
Custom Commissions
Can I commission a custom painting?
Absolutely! Custom commissions are one of the most rewarding parts of my practice. Whether you'd like a painting based on a photograph, a specific scene, or an original concept, I'd love to discuss your vision. Visit the commissions page to learn more and get in touch.
How much does a custom painting cost?
Pricing depends on size, complexity, and medium. Custom sketches start from approximately €150, while acrylic paintings range from €400 to €2,000+ depending on dimensions. Every commission begins with a free consultation to discuss your needs and provide a quote.
How long does a commission take?
Most custom paintings take between 3-8 weeks from initial concept to completion, depending on size and complexity. Custom sketches are typically faster at 1-3 weeks. I'll provide progress updates throughout the process.
Can I commission a custom sketch from a photo?
Yes! Custom sketches from photographs are a popular and more affordable alternative to full paintings. They make wonderful gifts and can capture portraits, landscapes, pets, or any meaningful scene. Visit the custom sketches page for details and examples.
About the Artist
Who is Rocío Arrupe?
Rocío Arrupe is a contemporary impressionist artist based in Málaga, Spain. Working primarily in acrylic, she creates original paintings inspired by Mediterranean light, seascapes, cityscapes, and still life subjects. Learn more on the about page.
What style is the artwork?
The work is primarily impressionist in style — characterised by visible brushstrokes, emphasis on light and colour, and a focus on capturing atmosphere rather than photographic detail. Each painting aims to evoke the emotion and energy of the subject.
Returns and Refunds
What is your return policy?
We offer a satisfaction guarantee on all products. If you're not completely happy with your purchase, you can return it within 14 days of delivery for a full refund. Items must be in their original, undamaged condition. Custom commissions are non-refundable once approved, though we work closely with you throughout the process to ensure satisfaction. See our full return policy for details.
Can I exchange an item for a different size?
Yes, we're happy to arrange exchanges for a different size. Contact us within 14 days of receiving your order and we'll guide you through the process.