Terms of service
- GENERAL ASPECTS
These general conditions (the "Conditions") will be applicable when you, as a consumer ("You"), place an order through the website www.rocioarrupe.com and the pages related to it (the "Site"). The contract is formalized between ROCIO ARRUPE and you. On the Site you can find detailed information and other information about ROCIO ARRUPE. The terms are only applicable to you, who are the consumer and who place orders through the Site.
In order to place an order on the Site, you must be 18 years of age ROCIO ARRUPE does not accept any purchase on credit made by people under 18 years of age. ROCIO ARRUPE reserves the right to deny or modify your order in specific cases (for example, if the information you have indicated is incorrect and/or you are delinquent).
ROCIO ARRUPE expresses its reservations for the interruption of the sale and possible errors in the images or artwork on the Site, for example, errors in the description of the product or in the technical specifications, incorrect prices or adjustments in them (such as prices changed due to suppliers or currency fluctuations) or incorrect information regarding whether a product is in stock. ROCIO ARRUPE has the right to correct said possible errors and to modify or update the information when it deems it appropriate. If an erroneous price has been indicated for a product for which you have placed an order, ROCIO ARRUPE will obviously inform you about it and will await your confirmation of the corrected price before proceeding with the order. All the information contained in images that appear on the Site should be interpreted as merely illustrative. It cannot be guaranteed that these illustrations correspond to the exact appearance of the product. ROCIO ARRUPE assumes no responsibility for the information contained on the Site that comes from a third party.
The Site, as well as all the content included in it, is the property of ROCIO ARRUPE. The information is protected, among other things, by intellectual property and market laws. This means that trademarks, company names, product names, images and graphic, design and layout aspects, as well as information about products, services and other content may not be copied or used without the written permission of ROCIO ARRUPE.
- CONTRACT AND PLACEMENT OF ORDERS
To make a purchase through the Site, you must accept the Terms. By accepting the Conditions, you agree to fully comply with them, in addition to confirming that you have read the information on personal data and giving your consent to the use of said data and cookies in accordance with ROCIO ARRUPE Privacy Policy, which you can consult here.
The purchase contract is formalized at the time that ROCIO ARRUPE has confirmed your order and you have received confirmation of it by ROCIO ARRUPE by email. ROCIO ARRUPE asks you to save this order confirmation for possible contacts with ROCIO ARRUPE Customer Service. You can cancel your order until the moment it has been confirmed by ROCIO ARRUPE. In case of canceling the order, ROCIO ARRUPE will refund all the possible amounts that your credit or payment company or you have made in relation to the order.
- CUSTOMER DATA, ETC.
When you register your user account and/or go to place an order, we will ask you to provide certain personal data. You confirm that the data you indicate is correct and complete and you assume responsibility for the data you have indicated incorrectly. In ROCIO ARRUPE 's Privacy Policy you will find information on the processing of personal data by ROCIO ARRUPE.
You agree that no other person will use your data to log in. You may not disclose your username or password to any unauthorized person, and you will ensure that both are stored in such a way that no unauthorized person can access that information. If you suspect that an unauthorized person has accessed your password, you must notify ROCIO ARRUPE immediately. You are responsible for all purchases made using your login details if you fail to notify us.
If ROCIO ARRUPE suspects that you are making improper use of your user account or your login data, or that you are in any other way violating the Conditions, ROCIO ARRUPE has the right to unsubscribe you. ROCIO ARRUPE also has the right to provide you with new login details.
- PRICES, EXPENSES AND PAYMENT
When making payment through the Site, the prices indicated on it apply. Prices are indicated in euros and include taxes. Prices do not include payment and shipping costs, which are indicated separately.
You can pay in the ways indicated on the Site. You can read more about our payment methods on the Site here. ROCIO ARRUPE is entitled to receive payment at the time the order is placed, if payment is not made against an invoice or you opt for another similar payment method, when authorized by ROCIO ARRUPE. In cases of payment against invoice or partial payments, ROCIO ARRUPE or its partners may carry out a credit check. In that case, you will be informed about it. ROCIO ARRUPE reserves the right not to always offer all forms of payment or another form of payment if the one you have chosen, for whatever reason, does not work specifically at the time of purchase. Please note that possible limitations regarding payment methods are indicated on the Site.
- PROMOTIONS AND OFFERS
ROCIO ARRUPE may, when it deems it appropriate, offer promotions on the Site that may have more favorable conditions than those indicated in these Conditions, for example, in relation to payment or an extension of the right of withdrawal. These more favorable conditions will be in force throughout the validity period of the promotion and for the specific products indicated by ROCIO ARRUPE in conjunction with the promotion. ROCIO ARRUPE reserves the right to cancel, when it deems appropriate, said promotions. When a promotion has been terminated or cancelled, these Terms will apply without change. Offers on specific products on the Site are valid for a limited period and as long as they are in stock.
- GIFT CARDS
Gift cards sold at ROCIO ARRUPE are valid for one year from the date of issue and can be used at the ROCIO ARRUPE web store. After the validity period has elapsed, the card cannot be used as a form of payment, nor can it be activated again and the remaining value cannot be refunded. Your gift card is a valuable document that should be kept in a safe place and cannot be redeemed for cash. Lost or stolen cards are not replaced.
- DELIVERY AND TRANSPORTATION
Available products are normally delivered within the business days announced on the website. Unless otherwise agreed (for example, in relation to the reservation of unavailable products), the delivery will be made no later than 30 working days after ROCIO ARRUPE has confirmed the order in writing by means of the order confirmation. If you have not received your order within the advertised delivery time, please contact ROCIO ARRUPE within 30 business days of placing your order.
The expected delivery time of the products is indicated in the order confirmation, on the box and/or on the specific product page of the Site. If the contrary is not agreed and a delivery takes more than 30 working days and this is not your fault as a customer, you have the right to cancel the purchase.
If you are going to pick up a package, you have to do it within the period indicated in the notice. The package will normally have to be picked up in person by presenting valid identification and the order number. You will always receive a notice indicating where and when you have to pick up the package. The notification can reach you by email, postal mail or, if you have indicated your mobile number, even by calling you or sending you an SMS. If you do not pick up the package, ROCIO ARRUPE is entitled to charge you an amount for the package not picked up. you can read more here. For home deliveries there must be a person available to receive the package.
- RIGHT OF WITHDRAWAL
When you buy products on the site, you have the right to withdraw from this contract within 14 calendar days. The withdrawal period will expire 14 calendar days from the day that you or a third party, indicated by you, other than the carrier, acquired material possession of the last of those goods. All products must be returned in the same condition in which they were delivered. If the products have clearly been used, we may make a deduction from the refund.
To exercise the right of withdrawal, you must notify ROCIO ARRUPE, e-mail: info@rocioarrupe.com your decision to withdraw from the contract through an unequivocal statement (for example, a letter sent by post, fax or email). To comply with the withdrawal period, it is sufficient that the communication regarding the exercise by you of this right is sent before the corresponding period expires. This email will be answered by us indicating the address and shipping method of the return.
When you exercise the right of withdrawal, you will pay the return costs and assume responsibility for the condition of the product after receiving it and also during the return transport. The product must be returned within a period of 14 calendar days from the date on which the message about the exercise of the right of withdrawal was sent to ROCIO ARRUPE.
By exercising the right of withdrawal, the Customer pays a return shipping fee and is responsible for the condition of the product after it has been received and during the return shipment. The product must be returned within 14 days from the date on which ROCIO ARRUPE was notified of the withdrawal. The product will be shipped well packaged, in good condition and in its original box. Any return will be sent to ROCIO ARRUPE in accordance with the methods and instructions indicated on the website.
ROCIO ARRUPE pays the amount as soon as possible, at the latest within a period of 14 calendar days from the date on which ROCIO ARRUPE received the message about the exercise of the right of withdrawal. However, ROCIO ARRUPE can wait to return the payment until you have received the product or until you prove that you have sent it back, for example, with the shipping receipt. The refund of the payment will be made to you through the payment method that you have chosen, as long as nothing else has been agreed and there are no restrictions for said refund of the payment.
The right of withdrawal does not apply to the supply of goods made according to the specifications of the consumer and user or clearly personalized.
- WARRANTY AND CLAIMS
Some of ROCIO ARRUPE 's products may be covered by warranty. On the Site and in these Conditions you can consult the information on the possible guarantee period and the specific guarantee conditions of the corresponding product. The product warranty covers original factory faults only, and therefore does not cover faults that occur when or after the function and appearance of the product is changed, such as a rebuild, upgrade, or other product configuration. Your order confirmation is valid as proof of guarantee.
The right to claim covers products that are defective under applicable consumer protection laws. Customers who wish to point out defects in the product they have purchased must contact ROCIO ARRUPE as soon as possible after detecting the defect using the contact details indicated on the Site. Claims made within two months after detecting the defect will always be considered as made within the corresponding period. You have a three-year right to claim on products purchased on the Site.
When the product on which the claim has been returned has been returned and the claim is approved, ROCIO ARRUPE will compensate you in accordance with current consumer protection laws. ROCIO ARRUPE will do everything possible to ensure that this occurs within 14 days after ROCIO ARRUPE has received the claim, but it may take longer, depending on the nature of the product. ROCIO ARRUPE reserves the right to deny a claim if it is proven that the product is not defective in accordance with current consumer protection laws.
- LINKS
ROCIO ARRUPE may include links to other websites that are not under the control of ROCIO ARRUPE and websites that are not under the control of ROCIO ARRUPE may include links to the Site. Although ROCIO ARRUPE tries to guarantee that only links to websites that share ROCIO ARRUPE 's regulations on security and personal data are included in accordance with the Privacy Policy, ROCIO ARRUPE does not assume any responsibility for the protection or privacy of the information or personal data that you provide on other websites. You must act with caution and read the regulations regarding the protection of personal data of the current Site.
- FORCE MAJEURE
ROCIO ARRUPE assumes no responsibility for delays caused by circumstances over which ROCIO ARRUPE has no control, such as, for example, widespread labor conflicts, extreme weather conditions, war, fire, lightning strikes, terrorist attacks, changes in government regulations, technical problems, breakdowns in electrical, telephone or data connections or other communications, as well as breakdowns or delays in the services of subcontractors as a result of the circumstances that have been indicated here. These circumstances will constitute the basis for the waiver of liability for damages and other consequences. If any such situation occurs, ROCIO ARRUPE will inform you at the beginning or at the end of the term of the situation in question. If the circumstances have lasted more than two months, ROCIO ARRUPE and You will have the right to cancel the purchase with immediate effect.
- MODIFICATIONS OF THE CONDITIONS
ROCIO ARRUPE reserves the right to make changes to these Conditions when it deems appropriate. All changes to these Terms will be posted on the Site. The modifications will come into effect from the moment you have accepted the Conditions (in relation to a new purchase or when you visit the Site) or, alternatively, 30 days after ROCIO ARRUPE has informed you about them. Therefore, ROCIO ARRUPE recommends that you be aware of the Site periodically, to be informed of possible changes to the Conditions.
- NULLITY
If a competent judicial, administrative or arbitral court decides that any of the provisions of these Conditions is null or unenforceable, the contested provision and the rest of the provisions will continue to be in force and enforceable to the extent permitted by the relevant legislation. Provisions found to be void or unenforceable will be superseded by relevant legal guidance and advice.
- APPLICABLE LEGISLATION AND CONFLICTS
Conflicts will initially be resolved by consensus after dealing with ROCIO ARRUPE Customer Service.
In the event that the conflicts cannot be resolved by consensus with the ROCIO ARRUPE Customer Service, you can file a direct complaint online through the European Commission's platform for conflict mediation, which you will find at the following link http://ec.europa.eu/consumers/odr. If you file a complaint through that platform, your issue will automatically be forwarded to the appropriate national dispute resolution body. This dispute resolution body will then contact us and we will try to resolve the dispute without having to go to court. In the event of possible conflicts, ROCIO ARRUPE will abide by the decision of the ARN or the body for the resolution of equivalent conflicts.
** These conditions have been updated by ROCIO ARRUPE as of 28/08/2023